Introduction

Welcome to Proflo-U ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. TThis Privacy Policy (“Privacy Policy”) is designed to help you understand what information we gather, how we use it, what we do to protect it, and to assist you in making informed decisions when using our service.
This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the platform.

Information We Collect

The personal information we collect includes your Name, Email address and Phone number. This information is necessary to provide you with our services and ensure effective communication.

We also automatically collect certain information when you use our platform. This includes device information such as your IP address, browser type, and operating system. We track usage data including your interactions with our platform and access times. Additionally, we use cookies and similar tracking technologies to enhance your experience and improve our services.

Third-Party Services

  • FreshDesk
  • Google Analytics for Firebase
  • Google Tag
  • Calendly

How We Use Your Information

We use your information for various business purposes, including providing and maintaining our services, processing your transactions, and managing your account. This allows us to offer customer support and send you important administrative information and updates. We also use this information to personalize your user experience and ensure our services meet your needs.

For marketing and communications purposes, we may send you newsletters and promotional materials about new features or services that might interest you. We also conduct surveys to collect feedback, helping us improve our services. You can opt out of marketing communications at any time while still receiving essential service-related messages.

Proflo-U App

Data Collection

Types of Data We Collect:

  • Location Data: We collect your location if you are using Android 11 or lower, as mandated by the Android framework for Bluetooth Low Energy (BLE) functionalities.
  • Contact Information: Personal data such as name, age, height, and weight are collected to provide a personalized user experience.
  • Device Information: This includes your IP address and unique cookie identifier for session management, performance monitoring, and troubleshooting purposes.
  • Proflo-U Analyzer Information: Data is collected from devices paired with user accounts for record keeping, analytics, and maintenance.
  • Health Records: We collect urine albumin, urine creatinine, and urine ACR ratio data to manage user profiles and provide personalized health insights.

Why We Collect Your Data

  • Personalization: To customize content and recommendations based on your preferences and location.
  • Connectivity: Ensuring seamless synchronization of personal and health data across devices and maintaining data persistence.
  • Functionality: Enabling BLE connectivity and auto-calibration for device and cartridge batches.
  • Analytics: Analyzing app performance to improve our services.

Third-Party Services

The app uses third-party services that may collect information used to identify you, including:

  • Google Play Services
  • Google Analytics for Firebase
  • Firebase Crashlytics
  • One Signal

Who Can Use Proflo-U

To ensure safety and compliance, you must:

  • Use the same name that you use in everyday life
  • Provide accurate information about yourself
  • Create only one account (your own) and use it for health information collection for personal use only
  • Be a citizen of India, currently residing in India

Restrictions

You cannot use our services if:

  • You are under 13 years old (or the minimum legal age in your region)
  • We've previously disabled your account for violations of our Terms or Policies
  • You are prohibited from receiving our products, services or software under applicable laws

Limits on Liability

Our Products are provided "as is", and we make no guarantees that they will always be safe, secure or error-free, or that they will function without disruptions, delays or imperfections. We DISCLAIM ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

Proflo-U Desktop Application

Data Collection Policy

The Proflo-U Desktop Application is designed with a strict no-data-collection policy. We want to be transparent about our practices:

  • Zero Data Collection: We do not collect, store, or transmit any personal information, usage statistics, or any other form of data from your desktop application usage.
  • Local Processing: All operations and functionalities are performed locally on your computer without any external data transmission.
  • No Tracking: We do not implement any tracking mechanisms, analytics tools, or monitoring systems within the desktop application.

Usage Terms

The Proflo-U Desktop Application is provided:

  • Free of Charge: The application is completely free to use with no hidden costs or premium features.
  • No Registration Required: You can use the application without creating an account or providing any personal information.
  • Offline Capability: The application functions entirely offline, requiring no internet connection for its core functionalities.

Security & Privacy

While we do not collect any data, we still maintain high security standards:

  • Local Security: Any data generated during application use remains strictly on your local device.
  • No Cloud Integration: We do not offer or require any cloud storage or synchronization features.
  • User Control: You maintain complete control over any data created or processed within the application.

Updates & Maintenance

When updates are available:

  • Optional Updates: All application updates are completely optional and will never be automatically installed without your consent.
  • Transparent Changes: Any changes to functionality or features will be clearly communicated in update notes.
  • Privacy Maintenance: Our no-data-collection policy will remain consistent across all updates and versions.

Contact Us

If you have questions, concerns, or requests related to our Privacy Policy or your personal information, please don't hesitate to contact us. We are committed to addressing your privacy concerns and ensuring your information is protected.

Email: support@prantae.freshdesk.com

Phone: +91 8328875199